Effective Date: 10/5/2025
Last Updated: 10/5/2025

Welcome to Universal Puzzle Piece (“Company”, “we”, “our”, “us”). These Terms & Conditions (“Terms”) govern your use of our website, products, and services. By accessing or using our website at [insert website URL], you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

1. Use of Our Website

You agree to use this website only for lawful purposes and in a way that does not infringe on the rights of, restrict, or inhibit anyone else’s use or enjoyment of the site.
You must not:

Attempt to hack, disrupt, or modify the website or its functionality.

Use our content, designs, or code for commercial purposes without permission.

Submit false, misleading, or unauthorized information through any forms on the site.

2. Services Provided

Universal Puzzle Piece provides AI chatbot development, automation setup, systems integration, and related consulting services.
All services are customized based on each client’s needs, and the scope, pricing, and deliverables are defined in a separate service agreement or proposal.

We reserve the right to modify, pause, or discontinue any service at any time without prior notice.

3. Intellectual Property

All content, branding, designs, graphics, code, and materials on this website are owned by or licensed to Universal Puzzle Piece and are protected by copyright, trademark, and other intellectual property laws.
You may not reproduce, distribute, or create derivative works from our materials without written consent.

4. User Submissions

By submitting information (such as form entries, ideas, or feedback) to our site, you grant Universal Puzzle Piece a non-exclusive, royalty-free license to use that information to operate, improve, and provide our services.
We will never sell your personal information to third parties.

5. Payment & Refund Policy

Payments for services are due as outlined in your signed proposal or agreement.
All sales are final once services have begun. Refunds may be considered only if no work has been performed and must be requested in writing within 5 business days of payment.

6. Disclaimer of Warranties

Our website and services are provided on an “as is” and “as available” basis.
We make no guarantees that our website or automations will be error-free, uninterrupted, or meet your specific expectations.
While we aim for high reliability, results may vary based on your systems, integrations, and data.

7. Limitation of Liability

To the fullest extent permitted by law, Universal Puzzle Piece shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our site or services.
Our total liability shall not exceed the total amount paid by you for the services in question.

8. Third-Party Tools & Integrations

We may connect to or utilize third-party tools (such as CRMs, messaging platforms, APIs, etc.) to deliver our services.
You are responsible for maintaining proper licenses, accounts, and permissions for those third-party tools.
We are not responsible for issues, downtime, or data loss caused by external integrations.

9. Privacy

Your privacy is important to us. Please review our [Privacy Policy] (link) for details on how we collect, use, and protect your information.

10. Termination

We reserve the right to suspend or terminate your access to our site or services at any time if we believe you have violated these Terms or engaged in unlawful activity.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of [Your State], without regard to its conflict of law principles.

12. Changes to These Terms

We may update these Terms at any time. The latest version will always be posted on this page with the updated date. Your continued use of our website or services means you accept any revised Terms.

13. Contact Us

If you have questions about these Terms, please contact us at:
📧 [email protected]

🌐 universalpuzzlepiece.com